Six cores across the Five9 config lifecycle

Protect, Promote & Govern
Your Five9 Operations
with Secure DevOps

9Vault brings DevOps resilience to Five9 VCC - backup, recovery, and governance for the platform you’re already on. Protect configuration, promote it like code through UAT → DEV → PROD, operate at speed, and control who can change what - all from one platform.

Contact Us See it in action
Live ops
At a glance
9Vault dashboard - credentials, backup health, and operations KPIs
AES-256
Encrypted vault

The Platform

Six Cores. One Control Plane for Your Five9 Estate.

Power up what you need today and add more as you grow. Every core shares the same encrypted credentials, unified audit trail, and multi-domain workspace - a single source of truth for your Five9 estate.

Vault · Protect

Available

Keep every config safe. Scheduled, encrypted snapshots of your entire Five9 VCC environment - searchable at every point in time.

  • AES-256 encrypted backups
  • Cron-scheduled config snapshots
  • Cloud backup storage with export
  • Browse & search any prior backup
  • Email & job-complete alerts

Five9 backup deep dive

Relay · Promote

Available

Treat config like code. Named pipelines promote frozen packages across DEV, UAT, and PROD with validation gates, Deploy Approvals, exportable audit evidence, and rollback.

  • Named pipelines per customer / env chain
  • Frozen packages with version labels
  • Preflight + diff gates at every hop
  • Audit evidence export (JSON + PDF summary)
  • Promotion rollback + restore manifest rollback
  • Per-pipeline blackout windows & scheduled PROD deploy
  • Assembly Wizard — wire existing objects by naming convention (or provision from a workbook)

Five9 promotion deep dive

Pulse · Operate

Available

Operate at speed. Spot-check, bulk-edit and visualize your whole environment - live or from any backup.

  • Quick-compare any object - live or backed up
  • Bulk mod, clone & IVR module copy
  • IVR editor with deep search across your whole estate
  • Number inventory & DNC
  • Audio & prompt media manager

Five9 ops deep dive

Fuse · Govern

Available

Govern who changes what. Portfolio-scoped, object-level access control and change approvals built for multi-domain and MSP teams.

  • Portfolio Access Control
  • Change-request approvals
  • RBAC + team audit
  • MFA & retention controls

MSP multi-domain deep dive

Lumen · Understand

Available

Understand your domain in plain English. AI reads your backups and explains how your contact center works.

  • AI domain documentation (tiered PDF + share links)
  • Plain-English IVR routing (single-script Explain)
  • Export IVR flows to Mermaid (Lucidchart, draw.io)
  • Actionable config insights Soon

Lumen documentation deep dive

Trace · Discover

Available

Find unused configuration before audits or major changes. Trace maps live usage across your estate so you can act with confidence.

  • Orphaned-object detection
  • Unused DN / skill cleanup
  • Config dependency map
  • Configuration readiness report

Trace hygiene deep dive

Multi-Domain Workspace

Work across many Five9 domains in one unified, scoped working set.

Encrypted Credentials

AES-256 credential vault with role-based access shared across every core.

Unified Audit Trail

Every change captured and retained - across backups, promotions and edits.

Real-Time Progress

SSE-driven live job progress on every backup, export and restore.

Product tour

This is what Enterprise DevOps for CCaaS feels like

Ops, AI documentation, change control, diffs, bulk editor, deep search, and team governance - one control plane.

Vault · Pulse

Command your Five9 estate from one glass

Credentials, job health, and backup posture - always in view. The dashboard is the ops nerve center for credentials, jobs, and backup posture.

  • Multi-domain credentials with live health
  • Backup & restore outcomes at a glance
  • Deploy & governance queues one click away
9Vault operations dashboard
Lumen AI documentation and Trace hygiene cards
Lumen Ask the Domain conversational Q and A
Dev to Prod promotion pipeline board
Environment diff comparison results
IVR flow editor with Explain
Team roles and MFA policy

Relay · Change Management & SDLC

Promote Configs Across Your
Entire Deployment Pipeline

Treat your Five9 configurations like code. Relay gives contact center teams named promotion pipelines - freeze a source backup once, validate at each hop, and ship the same artifact to PROD with approvals and audit exports.

  • Freeze & validate - capture a source backup as a versioned package; preflight and diff before each promote hop.
  • Promote through DEV / UAT - replay the same frozen package on intermediate environments with profile-aware diffs.
  • Gate PROD with Deploy Approvals - two-person approval, timeline exports, and branded PDF evidence summaries for auditors.
  • Rollback when needed - promotion rollback restores pre-promotion backups; restore jobs keep protective snapshot rollback for differential restores.
  • Governance controls - per-pipeline blackout windows, optional scheduled PROD deploys, and role-based permissions for production changes.
Test
Environment
UAT
snapshot.json
skills: 42
campaigns: 18
users: 120
dispositions: 35
Validate
& Promote
Dev
Environment
DEV
diff result
+ 3 skills added
- 1 campaign mod
~ 5 unchanged
⚠ 0 conflicts
Approve
& Deploy
Live
Environment
PROD
deployed ✓
version: v1.4.2
by: admin@co
✓ audit logged
Two rollback paths
Promotion rollback restores a pre-promotion backup from the pipeline board. Restore manifest rollback re-applies a protective snapshot from differential restore jobs while keeping inserts intact.

Fuse · Governance

Portfolio-Grade Access Governance for Multi-Domain Teams

Resellers and MSPs often manage complex shared Five9 environments across many engineers and client portfolios. Fuse layers tenant-customizable, object-level access governance, approval workflows for changes, and complete audit trails over your Five9 environment - giving teams precise control without disrupting the workflow they already know.

  • Scope write access by portfolio, object type, even individual object
  • Require approval for governed changes - with a full audit trail
  • Keep portfolio boundaries intentional without disrupting your team's workflow
  • Three default roles: Portfolio Engineer, Senior Engineer, Auditor
Fuse Policy
Acme Retail portfolio
subject sara@acme
portfolio Acme Retail
objects campaigns, skills
update → require approval
bulk → require approval
delete blocked

Get Up and Running

From Zero to Automated in 3 Steps

Every deployment begins with guided onboarding scoped to your Five9 footprint - credentials, domains, and backup strategy. After that, day-to-day protection and operations are built for speed: connect, schedule, compare, and initiate restore in minutes.

1

Connect Your Credentials

Securely add your Five9 VCC API credentials. 9Vault encrypts them with AES-256 and stores them in your GCP project or locally.

2

Protect & Schedule

Choose which objects to back up, set your cron schedule, and select your delivery method - GCP bucket or local archive.

3

Promote, Compare & Restore

Use the dashboard to view diffs, promote across environments, and restore previous configurations with a single click.

Plans

Plans That Scale With Your Team

Production plans scale with your Five9 footprint.

Interested in trying 9Vault first? Learn more about evaluation trials

Starter
Contact Us

Entry tier with Vault & Pulse for a single Five9 domain - contact us to scope your rollout or evaluation.

Vault Pulse
  • 1 Five9 domain
  • On-demand & scheduled backups
  • AES-256 encrypted storage & export
  • Bulk edit & clone
  • Local presence NANPA wizard
  • Number inventory & DNC bulk upload
  • IVR editor with deep search
  • Quick-compare & real-time job alerts
Contact Us
Most Popular
Pro
Contact Us

For admins managing production Five9 environments.

Vault Pulse Relay
  • Everything in the Starter Plan
  • Up to 5 Five9 domains
  • Unlimited scheduled jobs · all 50+ object types
  • Promotion pipeline, Assembly Wizard & import/export
  • Real-time change alerts · priority support
Contact Sales
Business
Contact Us

For ops teams and MSPs managing multiple client environments.

Vault Pulse Relay Fuse
  • Everything in the Pro Plan
  • Unlimited domains · everything in Pro
  • Portfolio Access Control + RBAC (Fuse)
  • Assembly Wizard for multi-domain standups & convention wiring
  • Audit logs & compliance exports
  • Dedicated support SLA
Contact Sales

Evaluation trials are available through 9Vault and authorized partners; scope and onboarding are defined per engagement.

Contact us about trials & evaluations
Enterprise & Managed Service Providers

Premium SLA, guided onboarding, volume licensing for MSPs, custom retention, and dedicated support for large multi-domain estates. Partners lean on Assembly Wizard to stand up client domains and wire assignments by naming convention — without spreadsheet gymnastics across every object type.

Contact Sales

Ready to get started?

Build Resilience Into
Your Five9 Operations.

Backup, recovery, promotion, and governance for your Five9 VCC - your config, your data.

Contact Us Request a Demo